Privacy policy
Last updated: 20 October 2026
Herbsts Hounds respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Herbsts Hounds collects, uses, stores and shares personal information when you visit herbstshounds.co.za, place an order, create an account, subscribe to our communications, contact us or otherwise interact with our business.
We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).
Our online store is powered by Shopify, which provides the technology that enables us to operate our website and process online transactions.
1. Personal Information We Collect
Depending on how you interact with us, we may collect information including:
- Your name and contact details, including email address and telephone number.
- Billing and delivery addresses.
- Order and transaction information.
- Account information and preferences.
- Information you provide when contacting us or submitting a review.
- Device, browser, IP address and website usage information.
- Information about products you view, add to your cart or purchase.
- Marketing preferences and interactions with our communications.
Payment information may be processed by Shopify and our payment service providers. Herbsts Hounds does not necessarily receive or store your complete payment-card details.
2. How We Collect Personal Information
We may collect information:
- Directly from you when you place an order, create an account, contact us or subscribe to communications.
- Automatically when you use our website, including through cookies and similar technologies.
- From Shopify and other service providers that help us operate our business.
- From advertising, analytics and marketing platforms where permitted by law.
3. How We Use Personal Information
We may use your personal information to:
- Process and fulfil orders.
- Arrange delivery or collection.
- Process payments, returns and refunds.
- Communicate with you about your order.
- Provide customer support.
- Maintain customer accounts.
- Prevent fraud and protect our website and customers.
- Improve our products, website and customer experience.
- Analyse how our website is used.
- Comply with legal and regulatory obligations.
- Send marketing communications where we have an appropriate lawful basis to do so.
We will only process personal information for legitimate and lawful purposes and in accordance with applicable law.
4. Marketing Communications
Where permitted by law, we may send you information about Herbsts Hounds products, offers, news and promotions.
Where consent is required, we will obtain it before sending direct marketing communications.
You can unsubscribe from marketing emails at any time using the unsubscribe link contained in our emails.
Unsubscribing from marketing does not prevent us from sending transactional communications necessary to fulfil an order or provide customer service.
5. Cookies, Analytics and Advertising
Our website uses cookies and similar technologies to operate the store, remember preferences, understand website usage and, where applicable, measure and personalise advertising.
These technologies may be provided by Shopify and other service providers, including analytics and advertising platforms.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
You can manage applicable cookie preferences through the controls provided on our website and/or your browser settings.
6. Sharing Personal Information
We may share personal information where reasonably necessary with service providers that help us operate our business, including:
- Shopify.
- Payment processors.
- Couriers and delivery providers.
- Website and IT service providers.
- Email and marketing platforms.
- Analytics and advertising providers.
- Professional advisers where necessary.
We may also disclose information where required by law or where reasonably necessary to protect our legal rights, customers or business.
We do not sell your personal information.
7. Shopify
Our online store is hosted by Shopify.
Shopify collects and processes certain personal information when you access or use our store in order to provide its services and enable transactions.
Information processed through Shopify may be transmitted to and processed in countries outside South Africa.
Shopify's own privacy policies provide further information about how Shopify processes personal information.
8. International Transfers
Some of our service providers, including Shopify and other technology providers, may process or store personal information outside South Africa.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is made in accordance with POPIA, including the requirements applicable to cross-border transfers of personal information.
9. Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and accounting records, resolving disputes and complying with legal obligations.
Different categories of information may therefore be retained for different periods.
11. Your Rights
Subject to applicable law, you may have the right to:
- Ask whether we hold personal information about you.
- Request access to your personal information.
- Request correction or updating of inaccurate information.
- Request deletion or destruction of personal information where permitted by law.
- Object to certain processing of your personal information.
- Withdraw consent where processing is based on consent.
- Opt out of direct marketing.
- Lodge a complaint with the Information Regulator (South Africa).
We may need to verify your identity before processing certain requests.
To exercise your rights, contact us at info@herbstshounds.co.za.
12. Children's Personal Information
Our website and products are not directed at children, and we do not knowingly collect personal information directly from children without appropriate consent where required by law.
If you believe a child has provided personal information to us improperly, please contact us.
13. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing personal information to them.
14. Complaints
If you have concerns about how Herbsts Hounds processes your personal information, please contact us first at:
You also have the right, where applicable, to lodge a complaint with the Information Regulator (South Africa).
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology or legal obligations.
The current version will always be published on this website with its most recent update date.
16. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact:
Herbsts Hounds (Pty) Ltd
Email: info@herbstshounds.co.za
Address: The Saal, Honingklip Farm, R43 Hermanus Road, Botrivier, Western Cape, 7185, South Africa
Website: herbstshounds.co.za