Refund policy

At Herbsts Hounds, your best friend's happiness matters to us! 

Due to the perishable nature of our frozen products and the importance of maintaining the cold chain, we cannot accept returns for change of mind.

If your order arrives damaged, significantly defrosted, or incorrect, please contact us within 24 hours of delivery, preferably with photographs of the affected products and packaging.

For any other product quality concerns, please contact us as soon as possible, preferably within 14 days of delivery.

We'll investigate each concern fairly and, where appropriate, arrange a replacement, refund, or other suitable resolution.

Please note that packs may soften slightly during transport. If a pack has slightly defrosted, do not refreeze it. Place it in the refrigerator and use it within 7 days. Once opened, refrigerate and use within 2 days.

These requested reporting periods do not limit any rights or remedies you may have under the South African Consumer Protection Act or other applicable law.

For assistance, please contact us at info@herbstshounds.co.za.